250 000 enterprise use our app
4,8 Score on App Store
4,2 Score on Play Store

Complete Financial Control

Harness Velapay's Innovation for Secure Bank Account Payments and Customized Financial Control

Tailored for Every Business Type

Take control of your business finance with our comprehensive suite of tools, including low transaction fees, market-leading FX rates, expense management tools, and more, suitable for startups and large enterprises alike.

Instant Foreign Exchange

Experience market-leading, real-time rates across multiple currencies with our FX services, ensuring you never have to worry about high exchange rates.

Ultimate Expense Control

X puts you in complete control of your spending with easily adjustable limits, allowing you to decide where cards are used, establish spending limits, track expenses, and freeze and unfreeze accounts. Automated expense reminders ensure streamlined bookkeeping.

Specialized Client Support

Experience banking as it should be. With us you are not just a number. Our Dedicated Account Managers provide tailored solutions, informed by their expertise and genuine care for Your financial well-being.

Get the most out of your money

Simplicity if a credit card

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Unlimited card styles

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Keep your wallet with you and at your fingertips

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Pay from the watch

PayNOW

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FAQs for App/Website Users

1. Fraud Awareness and Prevention.
How can I protect myself from fraud while using the app?

To safeguard yourself from potential fraud:

● Never share your password or personal information with anyone claiming to represent our team.

● Regularly review your transaction history for any unauthorised activity.

● Enable two-factor authentication (2FA) for enhanced security as standard with Vecta Money.

● Be cautious of phishing scams; our team will never ask for sensitive details via email or phone.

● Review our fraud awareness page to keep upto date with the latest information. https:/vectamoney.com/fraudawareness

What should I do if I suspect fraud?

If you suspect any fraudulent activity, report it immediately through our customer support team by email (fraud@vectamoney.com) or phone.

2. Open Banking
What is open banking and how does it benefit me?

Open banking allows you to securely share your financial data with authorized third-party providers, making it easier to manage your finances, access tailored services, and view all your accounts in one place. It promotes transparency and enables you to benefit from innovative financial solutions.

Is my data safe with open banking?

Yes, your data is protected by stringent regulatory requirements and shared only with authorised and regulated third parties that comply with data protection standards.

How can I initiate an AIS or PIS request?

Please find our developer documentation at: https://developer.tell.money/vecta

3. Strong Customer Authentication (SCA)
What is Strong Customer Authentication (SCA) and why is it required?

SCA is a regulation designed to enhance the security of electronic payments. It requires multi-factor authentication to verify your identity during certain transactions, typically involving:

● Something you know (password or PIN),

● Something you have (smartphone or device),

● Something you are (fingerprint or facial recognition).

How does SCA impact my app experience?

When making payments or performing specific actions, you may be prompted for additional verification to ensure secure transactions.

4. Complaints Process
How can I submit a complaint?

Please look at our complaints process found at https:/vectamoney.com/complaintsprocess

What happens after I file a complaint?

Your complaint will be recorded and assigned to a dedicated team member. We will acknowledge receipt within two business days and aim to resolve simple issues promptly. Complex cases may take up to 15 business days, with updates provided if longer processing is needed.

Sign up today for a free Vecta account.